FAQs

If you are a state employee, you will log in using your active directory login credentials.

Working Around a Possible Azure Error:

User account 'X@...mt.gov' from identity provider 'live.com [live.com]' does not exist in tenant 'MT' and cannot access the application 'https://www.okta.com/saml2/service-provider/spaycxhqsgcmvvehotbh'(ENT [okta.com] Okta SSO Prod) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

In an Incognito browser session, go to https://mtgov.okta.com/login/default to Log In.

To open an Incognito Window in Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select New Incognito Window. You can also use the shortcut Shift + ⌘ + N (on macOS), or Shift + CTRL + N (on Windows/Linux).

You can sign in to login.mt.gov in any of these ways:

  • If this is your first time signing in, you may be able to sign in with your existing ePass Montana login email address, or
  • By creating a new account through login.mt.gov

We need to confirm your email address before we can give you access to your login.mt.gov account. We partner with Okta to provide this service securely.

Okta is a digital identity platform that helps people like you easily prove your identity so you can access advanced online services—while keeping your personal information safe.

Okta is a trusted MT.gov partner Okta provides rigorous security measures and controls to protect your information. This includes securing and verifying all communications with Okta and securely storing your data.

When you create a new account in login.mt.gov, you will receive an email with a link that you must click on to activate your account.  These emails are valid for 24 hours.
Please double check your inbox and your spam folder. Look for an email from okta.com, our trusted technology partner that helps us confirm your identity and keep your personal information safe.
If you can’t log in to login.mt.gov, click the ‘Need help signing in?’ link at the bottom of the sign-in page.  Then click the ‘Forgot password’ to reset it.
If you receive an email from Okta saying 'At this time your password can only be reset by an administrator', contact the SITSD Service Desk via the Service Now Portal, email or call 406-444-2000.
Nobody (including the help desk) can see or use your password.

In order to make a strong password, it needs to be complex and not easily guessable.  The rules for creating a password are:

  • It must be at least 8 character(s)
  • It must include at least 1 number(s)
  • It must include 1 lowercase letter(s)
  • It must include 1 uppercase letter(s)
  • It cannot contain part of the username.

To change your login.mt.gov password, log into your account. Click on your username in the menu, and select ‘Settings’. 

In the Change Password section, enter your current password and the new password you’v chosen.  Make sure your password meets the complexity guidelines.  Click the Change Password and you’re good to go.

To change your login.mt.gov password, log into your account. Click on your username in the menu, and select ‘Settings’. 

In the Forgotten Password Question section, click ‘Edit’.  Choose a new question, enter your answer, and click ‘Save’.  

A security image is a picture you choose, which login.mt.gov displays on your login page.  It’s login.mt.gov’s way of proving to you that you’re visiting a legitimate login.mt.gov iste.  If you don’t see your security image when you go to log in, you may be on a fraudulent version of the landing page.  This helps protect you from  entering your credentials on a fraudulent page.
The security image is a cookie that is set when you log in.   If the cookies in your browser have been cleared, you may not see the security image until the next time you log in.  If you don’t see the image, be careful; you may not be on a legitimate site.  Check the url to be sure.

To change your security image, log into login.mt.gov.  Click on you username in the top menu,  and select ‘Settings’. 

Go to the Security Image section and you will see an ‘Edit’ option.  Select a new security image and click ‘Save’

Secondary emails rae useful in case you forget your password.  When you forget your password, Okta sends you a link to reset it via email.  Okta can send the reset link to your secondary email address in case you cannot access your primary email address.

To change your security image, log into login.mt.gov.  Click on you username in the top menu,  and select ‘Settings’. 

Go to the Personal Information section and click ‘Edit’.  Enter your new secondary email address and click ‘Save’.

To create a new tab, click the + next to the last tab. You will be asked to enter a new tab name (for example, "Personal"). Enter the name of the tab and click 'Save' to create it. You may have a maximum of five tabs.
To delete a tab, you will need to either delete or move all applications in that tab so that its section is empty. Once the tab has been emptied you will see a 'Delete Tab' option. Click to delete your tab.
To change the order of your apps, click and hold on an app icon, then drag and drop the app to the location where you would like it to be displayed.
To move an app from one tab to another, click and hold on the app icon, then drag and drop your app to the new tab.

You can remove apps you have installed by hovering over the app and selecting the gear icon. In the app setting screen, you'll see the option to delete it. Apps issued by your help desk cannot be removed, but you can create a tab to store unused and unwanted applications.

If your organization allows you to add your own apps, there will be an '+Add Apps' button on the top right of your Okta Dashboard. Select that button, search for your app, and click the 'Add' button.

If you can't remember which tab your app is on, type the name of your app into the 'Launch App' search bar and select the application name when it appears to open the application.

CHROME

  1. Navigate to the Okta Browser Plugin page on the Chrome Store.
  2. Click Add to Chrome.
  3. When prompted, verify the permissions granted by your browser to the Okta Browser Plugin before clicking Add Extension.
  4. Note: If the Okta Browser Plugin is not visible in the taskbar after adding the application, click the puzzle icon in your taskbar and then click Manage Extensions to ensure that it's enabled. If the Okta Browser Plugin is not enabled, toggle the switch in the bottom right corner of it's section to enable the plugin. After the plugin has been installed, sign in to your Okta End-User dashboard to complete the installation. Once you have signed in, your Orgs apps should be visible through the Okta Browser Plugin popover window.

EDGE

  1. Navigate to the Okta Browser Plugin page on the Edge Store.
  2. Click Get.
  3. Once redirected to the Microsoft Store, click Get to download the plugin and begin installation.
  4. After being redirected to the downloads page of the Microsoft Store, wait for the installation to complete before clicking Launch to open Edge.
  5. In your browser, open the settings page by clicking the ellipses in the top right corner of the browser window.
  6. Select Extensions, and toggle the switch to turn the Okta Extension on.
  7. If prompted again, click Turn On.
  8. Finally, sign in to your Okta End-User dashboard to complete the setup. Once you have signed in, your Orgs apps should be visible through the Okta Browser Plugin popover window.